Teyweb Privacy Policy

Teyweb ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy applies to:

• Platform Users: Visitors and users of the Teyweb platform (https://teyweb.com)
• Merchants: Business owners who use Teyweb to build and manage online stores
• Customers: Individuals who purchase from Teyweb-powered stores

By using Teyweb or any store built on our platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We collect information you directly provide when you:

• Create an account: Name, email address, password, business information, phone number
• Subscribe to services: Billing information, payment details, subscription preferences
• Contact support: Messages, feedback, support requests, and communication history
• Customize your store: Store details, product information, branding elements, content uploads
• Make purchases: Shipping address, billing information, order history, payment data

Technical Information We Collect Automatically

• Device & Connection: IP address, device type, operating system, browser information
• Usage Data: Pages visited, time spent, click patterns, feature usage, search queries
• Performance Data: Loading times, errors, crash reports, system performance metrics
• Location Data: General location based on IP address (not precise location)
• Cookies & Tracking: Session cookies, preference cookies, analytics cookies

Third-Party Integration Data

When you connect third-party services (payment processors, analytics tools, social media platforms), we may receive data based on your privacy settings with those services and the permissions you grant.

2. How We Use Your Information

Core Platform Services

• Create, maintain, and secure your Teyweb account
• Power your online store and facilitate e-commerce transactions
• Process payments, generate receipts, and manage billing
• Provide customer support and respond to inquiries
• Enforce our Terms of Service and platform policies

Platform Improvement & Personalization

• Analyze usage patterns to improve our platform features
• Customize your dashboard and user experience
• Develop new features based on user feedback and behavior
• Optimize platform performance and reliability

Communication & Marketing

• Send transactional emails (order confirmations, account updates)
• Provide promotional communications (with your explicit consent)
• Share platform updates and new feature announcements
• Conduct surveys and research (participation is voluntary)

Security & Compliance

• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain audit trails and system logs

3. Information Sharing & Disclosure

We never sell your personal information to third parties.

When We Share Information

• With Merchants: When you purchase from a Teyweb store, we share necessary order information (name, address, order details) with the merchant
• Payment Processors: We share payment information with trusted processors like Flutterwave to complete transactions
• Service Providers: We work with vetted third parties for hosting, analytics, email delivery, and customer support
• Legal Requirements: We may disclose information to comply with legal obligations, court orders, or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or sale, your information may be transferred to the new entity

Data Protection Measures

All third parties we work with are required to:

• Maintain appropriate security measures
• Use your information only for specified purposes
• Comply with applicable privacy laws
• Delete or return data when no longer needed

4. Cookies & Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality and security
• Performance Cookies: Help us understand how users interact with our platform
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into usage patterns and platform performance

Managing Your Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality. We provide cookie preference centers where available to give you granular control.

5. Data Retention

We retain your information for different periods based on:

• Account Data: As long as your account remains active
• Transaction Records: As required by law (typically 7 years for financial records)
• Marketing Data: Until you unsubscribe or withdraw consent
• Analytics Data: In anonymized form for up to 26 months
• Legal Obligations: As required to comply with applicable laws

When you delete your account, we will:

• Delete your personal information within 30 days
• Retain anonymized data for analytics and improvement purposes
• Keep transaction records as required by law
• Remove your information from marketing lists immediately

6. Data Security

We implement comprehensive security measures including:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict authentication and authorization procedures
• Network Security: Firewalls, intrusion detection, and regular security monitoring
• Employee Training: Regular security awareness training for all staff
• Regular Audits: Periodic security assessments and penetration testing
• Incident Response: Established procedures for handling security breaches

Important: While we implement robust security measures, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

Access & Portability

• Request a copy of your personal information
• Download your data in a portable format
• Understand how your information is being used

Correction & Updates

• Correct inaccurate or incomplete information
• Update your account details and preferences
• Modify your communication preferences

Deletion & Restriction

• Delete your account and associated data
• Request deletion of specific information
• Limit how we process your information
• Object to certain types of processing

Marketing & Consent

• Unsubscribe from marketing communications
• Withdraw consent for optional data processing
• Opt out of personalized advertising

Exercising Your Rights

To exercise any of these rights, contact us at:

• 📧 privacy@teyweb.com
• 📞 Use the contact form on our website
• ⚙️ Access your account settings for basic updates

We will respond to your request within 30 days and may need to verify your identity for security purposes.

8. Children's Privacy

Teyweb is designed for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we discover that we have collected information from a minor without proper consent, we will delete that information promptly.

If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@teyweb.com.

9. International Data Transfers

Teyweb is operated from Nigeria, but we may process and store data in other countries to provide our services effectively. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we don't sell your data)
• Right to non-discrimination for exercising your privacy rights

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Notify you via email at least 30 days before changes take effect
• Display a prominent notice on our platform
• Update the "Effective Date" at the top of this policy
• Provide a summary of key changes

Your continued use of Teyweb after the updated policy takes effect indicates your acceptance of the changes.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: